Before you download, a full refund. After, we fix it or refund.

Before you download your copy: ask for a refund for any reason (a wrong FI number, a duplicate order, a change of mind) and you will get your money back in full.

After you download it: your copy works offline and keeps working, so we cannot take it back. If it does not work for your return as described on this site, tell us within 14 days of purchase. We will try to fix it, and if we cannot fix it within 5 business days, we refund you in full. We do not refund a downloaded copy for a change of mind.

How to ask

Email [email protected] with your order number (it is on your Paddle receipt). Paddle, our merchant of record, returns the payment to the card you used.

What happens to your copy

When a refund is approved, your download link stops working and the licence is recorded as refunded. If you had downloaded it, please delete your copies.

Nothing here limits any right you have under the law that applies to you.

After 14 days

If something goes wrong later in your licence year, email us anyway. We will fix it where we can.